RETURN POLICY

Approval and Inspection:

All returns must be approved by JODIFL. Please inspect the merchandise immediately upon receipt.

Return Claims and Requirements:

All claims, including damages, missing items, or shipment issues, must be submitted within 10 days of receipt to Returns@jodifl.com. Every e-mail must include the following details:

• Invoice number

• Boutique name

• Style number

• Color

• Quantity

• Sizes

• Pictures of damaged item(s).

  Failure to provide the required information may cause delays.

  For packages not delivered by FedEx/UPS, claims must be submitted within 2-3 days from when the package was marked "DELIVERED”.

  Claims made outside of the 10-day window may not be processed.

  Shipping Costs and Return Labels

  • If the return is due to an internal error, JODIFL will provide a prepaid return label. All items must be received within 14 days after the label is issued.
  • For all other returns, customers are responsible for shipping the items to our corporate address: 2727 Long Beach Ave, Los Angeles, CA 90058.

    Restocking Fees

  • A 30% restocking fee applies to all non-damaged returns.
  • A 30% restocking fee also applies to returns not in their original packaging. Broken packs will not be approved for return.

    Store Credit:

    Store credit will be issued once the returned items have been received and inspected by our returns department.

    Exchanges:

    if merchandise was incorrectly sent and an exchange is requested, a return label will be emailed to the customer upon notification.

    Non-Returnable Issues:

  • We do not authorize returns based on “Fitting Issues” or due to "Not remembering" your order. Please read all style descriptions before ordering.
  • Show orders must be double-checked for accuracy. Any mistakes must be reported within 5 days of the last date of the show.

    Final Sales:

  • All sales, discounted, and promotional items are final and cannot be returned.
  • No refunds will be issued. Damaged or incorrectly sent items can be exchanged or will be given store credit.

    Damage Claims Investigation:

    Any claims for damages are subject to investigation, which can take up to 5 business days.

    CANCELLATION POLICY

    Special and Large Order Cancellation Policy:

    For special orders or high-quantity items, cancellations are not permitted once production has begun. Both parties, customer and JODIFL, are responsible for ensuring the order was placed correctly and that all details were acknowledged, including this policy. For questions regarding the production status and cancellation eligibility, please contact us at info@jodifl.com or reach out to your sales representative. To guarantee a cancellation, please submit your request within 1-2 business days of placing the order. Cancellations requested after this period may or may not be possible. For customers with a history of frequent cancellations, we may require a non-refundable 25% deposit on future orders to cover production and other associated costs.

    Regular Order Cancellation Policy:

    For multiple or significant cancellations, we reserve the right to restrict or ban the customer from placing future orders. For customers with a history of frequent cancellations, their orders will no longer be prioritized, and the merchandise will be given to the next customer in line. To guarantee a cancellation, please submit your request within 1-2 business days of placing the order, including pre-orders. Cancellations requested after this period may or may not be possible.

    Additional Considerations:

    ETA Issues:

    ETAs are not guaranteed and may change due to factors beyond our control. If a delay is deemed unreasonable, cancellations will be accepted. However, if the delay is within reason, cancellations may not be possible and will be assessed on a case-by-case basis.

    Fit Issues:

    JODIFL carries many oversized items, so please keep this in mind when making your purchase. Cancellations for fit issues will be accepted for first-time buyers only.

    Change of Mind:

    Requests to replace styles due to finding alternatives will be reviewed and accepted based on quantity and other factors. However, frequent instances will result in denial of approval without further review.

    Wrong Style/Color Ordered:

    Customers should review their orders carefully before confirming. Once placed, cancellations for mistakes may not be possible.

    Duplicates:

    It is the customer's responsibility to inform customer service if they do not wish to receive duplicate orders, as we cannot distinguish between re-orders and duplicates. Without notification, duplicates will be shipped.

    Exceptional Circumstances:

    Cancellations due to personal issues such as natural disasters, family emergencies, or any other unmentioned drastic reasons will be reviewed on a case-by-case basis.